If you have an option to avoid this company than please do. Extremely unprofessional and incompetent. Never reply to the emails or phone calls. We rented a house more than 2 months ago, the problems we identified before moving into the house have still not been addressed. We had to call their rental service line couple of times to notify about these problems, they say that we can't help as no inventory has been uploaded on the system yet. We rung the Solihull branch multiple times about the lack of inventory and the problems, they promise to get back to us ASAP but they never do. So after 2.5 months we still don't have the inventory and no issue has been addressed. They cannot even correct the mistake in initial rental agreement which were pointed out before signing the agreement. Absolute shambles.