Hi, sorry that you haven't enjoyed your experience of dealing with us. We are very busy and often out of the office on appointments, but will always call back. I suspect that I may have met you and your brother myself at the property. We had already endeavoured to help find a property where the landlord would consider your large dog. However, as you were aware, we had other viewings at the house and you were not the only prospective tenants interested in taking the house. Hence the delay in getting a decision from our client. You spent the viewing either in conversation with your brother or on your phone and the only question you asked me was regarding a CCTV camera at the property, which I didn't know whether it was connected. I have been an estate agent for 35 years and have never been knowingly rude to anyone on a viewing, though if that was your perception please accept my apologies and I do hope you find something else that may be suitable. Regards, Peter Brown Director