Subject: Complaint Regarding Staff Behavior - Urgent Attention Required Dear Admin, I am writing to formally lodge a complaint about the unacceptable behavior exhibited by two of your staff members, which occurred during a recent interaction with me and my family… On 24/08/2024.. I was involved in a situation with a male staff member, whom I believe is named Matt, and a female staff member with long red hair. This encounter left me feeling intimidated, bullied, and subjected to what I believe were racist remarks. Additionally, their actions caused my children to become extremely distressed to the point where they were crying and screaming. I had to seek refuge at a friend's house to calm them down, which was both unnecessary and deeply upsetting. Here is a summary of what occurred: 1….. Accusations and Aggressive Behaviour: The female staff member accused my husband of bumping into her colleague's car…. When I asked for evidence.. she changed her story and then abruptly left the scene when I started to question her… This was extremely unprofessional and confusing. 2. Racist and Offensive Language.. The male staff member, Matt, confronted me in an aggressive manner… He used foul language in front of my children, despite my request for him to refrain from swearing. He then made a remark that I found to be racist and deeply offensive, stating, "Oh, people like you..." When I asked for clarification, he laughed and continued to use derogatory language, calling me a "crazy woman." This behavior is not only unprofessional but also discriminatory. It is deeply concerning that your staff would treat a customer in this manner, especially in front of children. I believe it is crucial that Martin & Co. addresses this issue immediately to prevent such incidents from occurring in the future. I would appreciate a prompt investigation into this matter and a response detailing the actions that will be taken to address the behavior of these staff members. Thank you for your attention to this serious issue. Sincerely, Bebo