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Martin & Co Croydon

A selection of reviews/testimonials by highest rating
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2.00 /5

I made a formal complaint regarding the service received more so recently since change of property manager and i have had no reply after 3 working days which sums up how its been dealing with them lately more so the property manager. I have long standing issue which remains outstanding and has been since i moved in 16 months ago. If you don't answer call queries, emails or even formal complaints, maybe you will answer this???

Reply from agent

Vindi, apologies for your frustrations. A response to to your email to the main office account was delayed by the weekend and we did acknowledge it within 4 working days rather than 3 we aim for. In your 16 months at the flat we have successfully dealt with 13 property management issues, including the provision of new appliances and an out-of-hours leak. Whilst we manage the property you must remember that we do not have a mandate to deal with some things without the landlord's consent. This can sometimes delay matters. I am sorry if we have not kept you fully informed in this case and I know our Head of Property Management has picked up this matter with you directly. If you have any concerns in the future pleas do not hesitate to contact me directly. Kind regards, Peter Brown, Director.

Contact details
Sales Phone:

0208 688 8565

Sales Email:

croydon@martinco.com

Lettings Phone:

020 8688 8565

Lettings Email:

croydon@martinco.com

Opening hours

Unknown

Address

145 Brighton Road, South Croydon, CR2 6EF, UK, CR2

We specialise in selling houses and residential lettings in Croydon, Purley, Kenley and the surrounding suburbs and provide expert advice, guidance and support to our customers across the local area. Joint Directors Peter Brown & Paul Maruna together have over 40 years of industry experience and opened Martin & Co Croydon in 2009. With enviable local knowledge they're both passionate about supporting local people in fulfilling their everyday property needs. Croydon lies between fashionable South London and affluent Surrey and is only 10 miles from the centre of London. Rental prices are much more affordable than those further into Capital and the area is heavily populated with both commuters and families. Whether you are looking to buy or sell a property in or around Croydon or you would like a free valuation, please do get in touch with a member of our team who would be delighted to help.

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