Good morning, Thank you for taking the time to leave a review and share your feedback. We understand and acknowledge your concerns regarding the sales process. It's important to note that, despite our best efforts, we cannot guarantee that every sale will proceed smoothly to completion after an agreement is initially reached. There are numerous factors that can cause a sale to fall through, which can be related to either the buyer's or seller's circumstances. We strive to maintain transparency and communication with all our clients, and it's encouraging to hear that you appreciate being informed promptly when an opportunity arises again due to a sale falling through. Our aim is to provide you with the chance to make a successful purchase and see it through to a successful completion. We are committed to offering good and fairly priced houses in Harrow and the neighbouring areas, and we will continue to work diligently to facilitate smooth transactions for both buyers and sellers. Should you have any further questions or need assistance, please do not hesitate to get in touch with us. Thank you once again for your feedback.