I'm very sorry to hear you feel this way. This is certainly not how we operate and I would like to find out if you know who you dealt with here so that we can investigate what happened and improve. We have been successfully trading for nearly 30 years and have hundreds of positive reviews built upon our high levels of service. You're welcome to reach out to me directly to let me know what property/call this was in relation to james@davidconway.co.uk