I'm sorry to hear your thoughts. If you would be so kind to let us know who you are so that we can investigate what has caused you to feel the need to post such comments, we will certainly look into it and try to find an amicable resolution. You will see from the other reviews that this it is very rare that we have disappointed customers and we are always striving to improve where we can. I look forward to your response.

Thank you for your review and I'm extremely sorry to hear that this has happened. We take this very seriously and it has not unfortunately been brought to our attention previously. We have no applicants registered in this name. In order to look into this, we have sent you a private message asking for the name in which you registered and your address/email address so that we can undertake internal investigations and report back to you? Many thanks.