Sales team cannot be trusted. Their dishonesty and unscrupulously behaviour influence my decision to withdraw from a sale. I tried to buy a property they had listed. My offer was accepted, however at the 11th hour, prior to exchange of contracts, my solicitor noticed that the Seller had deceived me with respect to property access and land ownership (a significant deception). It soon became clear that the estate agent (REDHILL BRANCH) was colluding with the seller to distort the truth and was intentionally miss-selling the property, (an offence under the Estate Agents Act). Even when overwhelming legal evidence was presented to the agent (Adam G) , they persisted with their distortion of the truth. The dishonestly of the seller and persistent lying from the agent made me reconsider my offer, and I WITHDREW from the sale. I would not recommend them to sell my home, as they exaggerate and lie about the houses they have sold. In my experience, they clearly did not advise their client on the perils of lying about their property, therefore did the seller a disservice. An honest valuation is key when selling. Their attitude cost the seller time, which if the agent was professional and honest, the home would have been sold at the right price in an acceptable time frame. I found that throughout the buying process, their agent persistently lied and mislead me and even made bogus claims of other properties he (Adam G) had sold in the local area (a quick search on RightMove unravelled that deceit). All agents have to be watched carefully, but this is my first experience of dealing with an agent, where lying seamed instinctive and where they actually believe their own lies. The lying only stopped when I insisted all further communication was done in writing. I eventually withdrew from the sale, and property went on to be sold many avoidable months later, below ask.

I would warn landlords against using this company for your property. The Lettings team were paid a full service management fee to manage my property and full rent guarantee payment premiums were paid. The tenants have left the property with nearly £1000 rent owing and about £2-3,000 of repairs to get the property back in the state it was when I handed it over. The company did not add in additional clauses that were requested, put tenants into the property without telling me, signed on my behalf without me even seeing a tenancy agreement, haven’t kept invoices for repairs, didn’t send documentation for months and I had to chase for a significant period of time to receive any rent. They overlooked outstanding gas safety certificates for two months without realising (and only after my solicitor asked for records!), only did one inspection a month before the end of the tenancy and noted the condition as good. They couldn’t account for keys at the end of the tenancy and so locks had to be changed, and now they seem incompetent to transfer the deposit scheme and insurance into my name because I have lost all trust that they will do an adequate job of claiming the money owed. Towards the end of the tenancy there was a water leak which they didn’t support with because it was end of tenancy and the contract had ended- despite them also selling the house! In 12 months I have dealt with 7 employees in the letting team whom are all as incompetent as each other. Their opening hours are longer than other agencies in order to provide a high quality service but yet it takes on average more than 48 hours for anyone to respond and never are the responses meaningful. I have asked for updates and confirmation of process and never had any details or support. I’ve emailed directors expressing my disappointment and never had a response. Only now I have lodged a formal complaint did I get a response from the owner. Even then the owner shirked the complaint off, said he didn’t deal with complaints and passed me to someone else whom I’m still to hear from. The tenants left the property 2.5 weeks ago and I still can’t access the deposit scheme and the insurers won’t deal with me. I’m now over £3k out of pocket because of this company. If you want a company that really don’t care about your property, leave you with high costs of disrepair, and outstanding rent, and whom are happy to take your money whilst providing zero service then this is the letting agent for you! This is how my property was handed back to me.

I would warn landlords against using this company for your property. The Lettings team were paid a full service management fee to manage my property and full rent guarantee payment premiums were paid. The tenants have left the property with nearly £1000 rent owing and about £2-3,000 of repairs to get the property back in the state it was when I handed it over. The company did not add in additional clauses that were requested, put tenants into the property without telling me, signed on my behalf without me even seeing a tenancy agreement, haven’t kept invoices for repairs, didn’t send documentation for months and I had to chase for a significant period of time to receive any rent. They overlooked outstanding gas safety certificates for two months without realising (and only after my solicitor asked for records!), only did one inspection a month before the end of the tenancy and noted the condition as good. They couldn’t account for keys at the end of the tenancy and so locks had to be changed, and now they seem incompetent to transfer the deposit scheme and insurance into my name because I have lost all trust that they will do an adequate job of claiming the money owed. Towards the end of the tenancy there was a water leak which they didn’t support with because it was end of tenancy and the contract had ended- despite them also selling the house! In 12 months I have dealt with 7 employees in the letting team whom are all as incompetent as each other. Their opening hours are longer than other agencies in order to provide a high quality service but yet it takes on average more than 48 hours for anyone to respond and never are the responses meaningful. I have asked for updates and confirmation of process and never had any details or support. I’ve emailed directors expressing my disappointment and never had a response. Only now I have lodged a formal complaint did I get a response from the owner. Even then the owner shirked the complaint off, said he didn’t deal with complaints and passed me to someone else whom I’m still to hear from. The tenants left the property 2.5 weeks ago and I still can’t access the deposit scheme and the insurers won’t deal with me. I’m now over £3k out of pocket because of this company. If you want a company that really don’t care about your property, leave you with high costs of disrepair, and outstanding rent, and whom are happy to take your money whilst providing zero service then this is the letting agent for you! Here are a sample of pics of how my property was handed back to me. They remain unresponsive despite daily emails asking for support and information.

We have bought three houses in the past with other estate agents no problems. We were told as buyers that the sellers were not accepting any higher offers because they liked the family they were selling too and would not let us make a higher offer, we found this strange. So we contacted the owners directly and they said they would consider higher offers. That was the first lie by move revolution Haywards Heath. Then the owners got in contact with us to see if the estate agent had contacted us. We had received no communication from move revolution and all previous communication had been by phone prior. The sellers got the agents to call us and the second lie they told us was that they had accidentally put our email address in incorrectly. But we know this not to be true as when you send an email to a incorrect address you get a notification email to say it has not been delivered. They undervalued our own property by £25,000 as we had two further valuations from local established agents. I wouldn't touch this agency with a barge pole to buy or sell. They give good agency's a bad name.

My flat keys stuck in the office and cannot even get them, even I rented my flat out with a different sources platform.. and they didn't even get back to me to give me my own keys.. what a joke..

The estate agent who showed us the property we ended up buying told lies throughout the viewing. He was incredibly pushy to the point where we almost backed out of the sale. If we didn't really like the place we probably would have. We voiced our concerns about an issue that was brought up in the survey. Initially we got the brush off then they via the seller gave us false reassurances that there was no issue. On completion we found we were correct and we were left with no heating in the middle of winter and a plumber bill to fix it after Christmas. I honestly don't know how some people sleep at night. We certainly wouldn't use them to sell our property and if we had a choice we wouldn't have bought from them either. Their offices look like they're ready to pack up and run at any point but we didn't see that until we picked up our keys.

The estate agent who showed us the property we ended up buying told lies throughout the viewing. He was incredibly pushy to the point where we almost backed out of the sale. If we didn't really like the place we probably would have. We voiced our concerns about an issue that was brought up in the survey. Initially we got the brush off then they via the seller gave us false reassurances that there was no issue. On completion we found we were correct and we were left with no heating in the middle of winter and a plumber bill to fix it after Christmas. I honestly don't know how some people sleep at night. We certainly wouldn't use them to sell our property and if we had a choice we wouldn't have bought from them either. Their offices look like they're ready to pack up and run at any point but we didn't see that until we picked up our keys.

My flat keys stuck in the office and cannot even get them, even I rented my flat out with a different sources platform.. and they didn't even get back to me to give me my own keys.. what a joke..