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Move Revolution - Reigate, South Nutfield

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
27.09.2015
Excellent

Everyone that we dealt with at Move Revolution was very professional but also extremely friendly and made us feel so comfortable using them. Photography was excellent and the advice we were given was really helpful. We had a nightmare as lost 2 buyers but Damien kept positive and went over and above to help us sell the house, by the end of the process I felt like we had made a new friend. I would definitely recommend.

3.60 /5
09.03.2024
Selling and buying through Move Revolution

Thanks to Move Revolution for their extremely professional and friendly service from start to finish. We put our house on the market with them the moment we made an offer on our new property and they had our house sold within one week. Special thanks to Lydia White for all the help and support throughout a long and frustrating process. Lydia went above and beyond and did everything possible to bring our sale and purchase to completion. Highly recommend MV to anyone considering a move.

Reply from agent

Thank you Joan for your wonderful review - "extremely professional", "friendly", going "above and beyond" - it's been a pleasure to work with you, thank you for recommending us to friends and family. With thanks from all the team at Move Revolution

3.00 /5
11.12.2013
1.00 /5
28.06.2024

I had an extremely stressful experience with Move Revolution during the sale process. Despite writing several emails to them, I received no reply and there was no sales coordinator to assist with our sale, despite their brochure stating that one would be available throughout the process. When I reached out to the director, he replied saying he was unwilling to handle my request. Additionally, I was promised a £600 reduction, but when the invoice arrived, it only reflected a reduction of £520. Nothing went smoothly during the sale, and I would not consider using this company again. Furthermore, I felt ignored when I reached out via email, and I was later threatened and blackmailed, being told that they would involve a debt collection agency if I did not pay an invoice within one day. This invoice was at the incorrect price, as I have screenshots of messages showing that I was promised a £600 reduction. It was an awful experience dealing with this company. I also have a business in the area, and multiple clients have reported appalling service as well. It seems that all Move Revolution cares about is the commission they want to receive. Throughout my dealings, I interacted with Paul Mulligan, Dan Harvey, Rosie, and several other colleagues at the branch.

1.00 /5

AVOID- NO RESPECT Horrendous customer service. Cancelled a booking (via email) 35mins before when I was standing outside the property. Called on Thur 3rd Nov- booked a viewing for 5.30pm Monday. Website said "Let agreed" on Friday but had no contact so assumed it was a precaution. Still heard nothing so went to viewing. Arrived early to find it (as I wasn't given an adress), then recieved AN EMAIL at 16.55pm stating "property was gone and my viewing CANCELLED". I had travelled 40mins via 2 buses to get there. Not even the respect to call and apologise for cancelling so short notice. Hilariously, stated they would look for other property's for me....YEAH RIGHT, AS IF I WOULD TRUST THEM NOW

Reply from agent

Dear Paige, we pride ourselves on our customer service, and were so sorry to read your review that your viewing was cancelled 35 minutes prior to the agreed time. We do hope you have managed to secure a property and wish you every happiness in your new home.

1.00 /5

Sales team cannot be trusted. Their dishonesty and unscrupulously behaviour influence my decision to withdraw from a sale. I tried to buy a property they had listed. My offer was accepted, however at the 11th hour, prior to exchange of contracts, my solicitor noticed that the Seller had deceived me with respect to property access and land ownership (a significant deception). It soon became clear that the estate agent (REDHILL BRANCH) was colluding with the seller to distort the truth and was intentionally miss-selling the property, (an offence under the Estate Agents Act). Even when overwhelming legal evidence was presented to the agent (Adam G) , they persisted with their distortion of the truth. The dishonestly of the seller and persistent lying from the agent made me reconsider my offer, and I WITHDREW from the sale. I would not recommend them to sell my home, as they exaggerate and lie about the houses they have sold. In my experience, they clearly did not advise their client on the perils of lying about their property, therefore did the seller a disservice. An honest valuation is key when selling. Their attitude cost the seller time, which if the agent was professional and honest, the home would have been sold at the right price in an acceptable time frame. I found that throughout the buying process, their agent persistently lied and mislead me and even made bogus claims of other properties he (Adam G) had sold in the local area (a quick search on RightMove unravelled that deceit). All agents have to be watched carefully, but this is my first experience of dealing with an agent, where lying seamed instinctive and where they actually believe their own lies. The lying only stopped when I insisted all further communication was done in writing. I eventually withdrew from the sale, and property went on to be sold many avoidable months later, below ask.NegativeProfessionalism

Reply from agent

With 900+ five star reviews, it is clear to see how seriously we take outstanding customer service as a business. This review has been 'flagged up' by the team regarding 'authenticity', as the individual mentioned in the review has not worked at Move Revolution for many years. and we can not find the reviewer on our system. If you are thinking of moving please get in contact with us to discuss our exceptional track record, we can't wait to speak with you and share the secrets of our success, 0330 223 1000. Thank you.

1.00 /5

Sales team cannot be trusted. Their dishonesty and unscrupulously behaviour influence my decision to withdraw from a sale. I tried to buy a property they had listed. My offer was accepted, however at the 11th hour, prior to exchange of contracts, my solicitor noticed that the Seller had deceived me with respect to property access and land ownership (a significant deception). It soon became clear that the estate agent (REDHILL BRANCH) was colluding with the seller to distort the truth and was intentionally miss-selling the property, (an offence under the Estate Agents Act). Even when overwhelming legal evidence was presented to the agent (Adam G) , they persisted with their distortion of the truth. The dishonestly of the seller and persistent lying from the agent made me reconsider my offer, and I WITHDREW from the sale. I would not recommend them to sell my home, as they exaggerate and lie about the houses they have sold. In my experience, they clearly did not advise their client on the perils of lying about their property, therefore did the seller a disservice. An honest valuation is key when selling. Their attitude cost the seller time, which if the agent was professional and honest, the home would have been sold at the right price in an acceptable time frame. I found that throughout the buying process, their agent persistently lied and mislead me and even made bogus claims of other properties he (Adam G) had sold in the local area (a quick search on RightMove unravelled that deceit). All agents have to be watched carefully, but this is my first experience of dealing with an agent, where lying seamed instinctive and where they actually believe their own lies. The lying only stopped when I insisted all further communication was done in writing. I eventually withdrew from the sale, and property went on to be sold many avoidable months later, below ask.

Reply from agent

With 900+ five star reviews, it is clear to see how seriously we take outstanding customer service as a business. This review has been 'flagged up' by the team regarding 'authenticity', as the individual mentioned in the review has not worked at Move Revolution for many years. and we can not find the reviewer on our system. If you are thinking of moving please get in contact with us to discuss our exceptional track record, we can't wait to speak with you and share the secrets of our success, 0330 223 1000. Thank you.

Contact details
Sales Phone:

01737 888220

Lettings Phone:

01737 888220

Lettings Email:

lettings@moverevolution.com

Opening hours
Monday-Friday: 08:00 - 20:00 Saturday: 08:00 - 20:00 Sunday: 08:00 - 20:00
Address

Vantage House, Mid Street, South Nutfield, Surrey, RH1 4JY, UK, RH1

Welcome to Move Revolution Reigate, (Based at our HQ in South Nutfield) Having opened Move Revolution Reigate in 2009, our office has gone from strength to strength. We have a strong reputation and presence in the local area (we cover Reigate, Redhill, Godstone, Oxted, Horley, Caterham and all the surrounding villages), which has been built on our comprehensive knowledge of the local market, property experience, and focus on outstanding customer service, combined with our excellent availability (8am until 8pm, 7 days a week) With stunning professional photography, brilliant property listings, superb viewings and negotiation, as well as dedicated sales progression, you are in very safe hands. We can’t wait to hear from you to book a valuation.

Our team

Harvey Chowler

Senior Sales Negotiator & Partner

Lydia White

Sales Manager

Rosie Nteteka

Lettings Coordinator

Sophie Gillham

Sales Coordinator

Sky Sharp

Sales Negotiator

Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate

No awards information available

Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate

No awards information available