Thank you for sharing your review with us, we pride ourselves on our customer service and we are obviously disappointed to see you have given us one star. Our end of tenancy procedure is fully regulated by a government scheme. Our role in this process is to provide the independent adjudicator with check our report and any supporting documents, so that they can make a full and final decision. Move Revolution Lettings are not involved in any decision making we are purely acting as a facilitator between the landlord and tenant via the Government regulated scheme (DPS). We hope this clarifies the situation, should you require any further assistance please don't hesitate to get in contact with us.