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M & P Estates

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Amazing if they need you to rent or buy but dont even bother about repairs- takes them ages with no communication. I am pregnant and have a daughter and yet i have been left with no heating for over 5days and counting. No communication!!! Amazing to get a response from the owner finally after a call yesterday stating he himself had to wait 10days to get his boiler fixed like that was any consolation. Please providr proof all the contacts as stated. Very unprofessional - what are these repairs please?stating repairs were done which you were aware of before i moved in that took over a year to do. Please provide timeline. Even my contract and inventory had all the so called repairs needed on them. You only have these to say because i have been stupidly understanding. 6days and counting- Gas man is coming to see a fault you have been aware of since 2020 and are still yet to fix. Unlike you i have proof to upload of needed. Trust piolot has many genuine reviews of your company... i am not the only who is disappointed. Instead of attacking me fix the problem.

Reply from agent

Thank you for your comments left, which are noted. No communication? 1. The heating engineer left three messages (day 1) & (2 day) for you, and our Fixflo maintenance system shows that you were also given his number 2. The heating engineer came to your property on Saturday (day 3 ) as he was in the area to see if you were home and left a card to say that he was in the area. 3. My officials spoke to you three times yesterday, and it is arranged for the engineer to attend today between 11.30 and 12.30 with keys as you are not going to be home I have checked our maintenance records, and you have had six maintenance jobs dealt with in the last 12 months. So to say that we do not deal with repairs or communicate with you is unfounded If you would like to discuss this issue further, please do not hesitate to contact me Kind regards Paul Tobias-Gibbins Thank you for your further response which has been noted. 1. I was not attacking you in any way. just pointing out that we had been in communication with you and we had carried out repairs to the property in the 14 months that you have been in the property. I also, stated "If you would like to discuss this issue further, please do not hesitate to contact me"

Contact details
Sales Phone:

01708 851 999

Sales Email:

info@mpestates.co.uk

Lettings Phone:

01708 851 999

Lettings Email:

info@mpestates.co.uk

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 17:00
Address

111 Daiglen Drive, South Ockendon, Essex, RM15 5EH, Southeast, UK, RM15

About

If you're looking to buy, sell or rent property in South Ockendon and you’d like a long-established, reputable estate agent, then you’re in the right place You can expect exceptional service, reliable communication, and trusted advice to help you find the perfect home. M&P Estates have invested heavily in the most up to date marketing tools and technology, such as microsites, FREE property websites with personalised virtual tours and more to make your property stand out from the crowd. We take pride in our customer service which is why we are the leading independent estate agent in the area. We have a wealth of experience of the local property market for both sales and lettings and are here to help make your moving journey less stressful. Established in 1999, we are a family run Estate and Letting Agency who pride ourselves on making moving more affordable for our customers. With clear, honest and concise communication to take the stress out of moving home. Our vision is to be recognised for being honest and transparent in all of our business transactions. To be trusted by our customers for delivering a brilliant service with value, this is achieved by effective communication, training, education and innovation. Our aspiration is to be the best Estate and Letting Agent in our area.

Our team

Paul Tobias-Gibbins

Rachel Thomas

Felicity Hall

Sarah Tobias-Gibbins

Lettings Manager

charlie brewster

Association of Residential Letting Agents
Guild of Professional Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Safeagent
Residential Sales Redress Scheme and OFT Approved Code
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available