Worst agent ever. They are extremely rude to tenants. I don't know if they will be so rude to local people. On the last day, because the road was blocked, I could not move out before 10am, so I called the agent, and that man was extremely rude, he told me to get my things and get out. There were equipments in the house that were broken and always put off fixing it, the washing machine didn't work for weeks. The staff are always stalling but not solving the problem. They kept trying to put the blame on the tenant. Something happened that day, the road was blocked by the police. Also, they charged 80 pounds for the mouldy mattress which is not caused by human factors, and 50 pounds for a shower curtain rod that has been broken when we first moved in. I cannot control all the tenants in that property, but we kept three of the bedrooms and kitchen clean when we left. Maybe next time, if a facility breaks down, the agent should fix it immediately, not just tell the tenants stop using it, otherwise it is their responsibility.