From the start, the first time we walked into our new house there was a lot of dirt everywhere. It was like animals lived there. There were leaves and mud on the hallway, big and disgusting stains on one of the mattresses, grind in the kitchen and cupboards and dust everywhere. When we complained about that and the fact that they promised a professional clean would be done before we moved in they said that there was nothing they could do because the previous tenants moved out the day before. They said a cleaning team would be sent that afternoon. They never showed up. The next evening we had to leave for a month and when we came back the house was almost the same. Only the bathrooms and the kitchen had been superficially cleaned. We had a RAT in our house for OVER TWO MONTHS and they did nothing about it despite our constant reminders and complaints. They were initially very surprised to hear that, but when a contractor finally came to patch the hole the rat made in the living room floor he told us that he came two years ago to patch it as well. Also, our fridge got broken and they only replaced it a month and a half later. Before replacing it, they came two times to see what the problem was. Each time they said that the fridge is not broken and that we forgot to plug it in. Because keeping a broken fridge (that turns on but does not cool at all) plugged the whole time makes a lot of sense. Why not let it consume electricity for nothing? It's not like we're paying bills or anything... For all of these issues, we've never gotten any compensation, not even a 'sorry' or the tiniest bit of compassion.