We didn't have a good experience with King's Estate. We were booked for a 1 bed viewing in November 2024, the estate agent who showed us the property was initially great in showing us around and answering my list of questions, however what let us down was his rushness to send me off as he had other viewers (despite only showing us the property for 5 minutes). What was really disappointing was his rolling eyes towards me for taking my time to write down the answers to his questions. Anyway, we decided then the property was suitable (for a couple and 6 months baby) so the agent told us to go to the office and put deposit down. When we arrived at the kings estate office, a warm friendly lady greeted us and sat us down to get our details, but she was interrupted by her neighbouring colleague who not only interfered but took over. We could see the lady was annoyed, he didn't even apologise and the lady went off assuming on her break. After putting the deposit down, we were told two days later by King's estate that the landlord had refused due to 'personal reasons'. We rang King's estate and they said these personal reasons the landlord stated were that they were not wanting to rent out to a couple and 6 months baby. This was incredibly frustrating as we had asked King's estate on several occasions even before viewing the property whether the property is ok for couple and baby. The estate agents response was that they 'assumed' the landlord would rent it out to couple and baby as they had done so previously, clearly their assumption over hard facts have not been favourable in wasting everyone's time.