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I'm sorry we don't know who you are or what this is in relation to so can't respond. If you wish to make a complaint please follow our complaints procedure and contact the Lettings Director, Andrea Armour who will be able to assist.

no record of you as a customer in our database, do you have the correct agent/office?

We have checked all our registered records and offices, you aren't registered as a current tenant or potential applicant or Landlord, so who are you?, Please remove your review or address whatever the issue is with the Lettings Manger.

Sorry to hear that.

Sorry to hear that.

Please can fake reviews be removed. No idea who you are, or what this is aimed at as no record exists of you as a relevant customer.

Hi there, this is in relation to Waterloo Road then you were there for nearly a year. The Deposit was adjudicated on by the DPS so the outcome was fair and legally binding, for the record we did not receive all of the deposit. Please do not warp the facts other than that you were annoyed with the outcome that the DPS made, not us. Your review does not represent a fair an accurate depiction of the near year long tenancy, the good service you received from our staff and help that you received when you wanted to break the legally binding contract early or the swiftness that we relet the property in so that you could be released early from your legal liability on the property. All repairs were acted on swiftly and with professionalism, unlike your conduct as tenants when you began shouting at our staff when you couldn't get your own way. Do not misrepresent the facts. Should you wish to complain then feel free to contact the office directly and follow our complaints procedure, which has not been done. Alternatively change your review to something that is true to what actually happened.

Makes us all really really sad to read this. You were a model tenant, one of the best, never a single issue, EVER. We did our best to assist whenever we could although categorically and for the record your Landlord handled ALL repairs. So after you left and your Landlord asked for you to pay for the council tax, and asked for a deduction for a water mark, YOU (not us) physically agreed (IN WRITING) for him to have the money, not us. So please remind us, what did we do wrong? We even advised you on this, so some 10 months later you decide to leave a totally negative review for subsequently nothing we actually did wrong. You agreed to give us the £247.20 from your £500 deposit, you did this in writing as part of the agreement process and received the balance back promptly to your bank account once agreement was reached, totally in line to what was agreed according to your tenancy agreement and tenants terms of business, which detailed all costs in writing, which you signed prior to moving in. This was also explained in person by the Lettings Negotiator prior to move in. Unfair reviews damage small businesses. FACT. We are extremely upset by this change of heart of opinion, 10 months after you moved out and welcome any official complaint you wish to make in writing to the office Manager as per our official complaints procedure so that we can address, whatever it is, you were unhappy with. Regards, The Management.

Hi Jack, thanks for the review, albeit totally negative, although we believe this relates to the previous owners of the franchise, as this was all before we took over. It would be helpful to us all if you could leave a review of how things have been under the new management. Having reviewed ALL the correspondence between us all, the only thing we can see is answers to your question and an overall good level of service, when you were asking about an early release for example, for which we gave you answers on. In terms of the owed monies we can confirm this was resolved from your deposit when you agreed to give us the money as it did remain unpaid, furthermore you did not answer our email of the 13th June 2018 where we directly asked you to send us a bank statement etc as proof. This went ignored by you. However you did agree to give us the owed monies from your deposit repayment so what you have written above is unfair and factually incorrect. I'm sorry if the previous owners didn't meet your expectations but we don't have any control over that. It's standard practise to chase for owed monies, and take matters further if we aren't paid. In addition the property was never managed by Martin & Co as it was a 'Tenant find only' service, sometimes we are given wrong keys or locks are changed on properties we don't manage without us knowing, so as long as we apologised to those concerned hopefully they were understanding about it, it's an occupational hazard of the job i'm afraid. We're pleased to hear you were happy with the service from the most recent experience which was under the new management and we would add that factually incorrect reviews hurt small independent businesses otherwise good reputation.