Dealing with this agency was one of the worst experiences we had. The flat was horrible, we couldn't even last 1 month there , it made us sick, and at the end we didn't get our deposit back for bunch of silly reasons. Deserve no star Regarding the deposit, at first you asked for an additional 1 month rent for the last month, we didn't agree as there was other tenants living there already, then you asked for the previous month's rent, we told you that we already paid for that, of course you didn't believe us until we gave you proof from the bank. Then you started asking for things that were not mentioned in the first agreement as the early release and check out fees. And regarding the shouting clearly we had no other way to communicate with you as we've done our part and you guys didn't. We were never late for paying rent although the living conditions were unbearable. Since the beginning we reported problems that affected our health as well as our babies health such as the mould and weren't helpful and blamed us for it "talk about professionalism" And a little advice here, instead of accusing people that they were wrong try pausing for a second and try fixing problems in your agency, cause based on your response professionalism is only a fantasy here. Never forget that "customers are always right " . I reported the truth based on my experience and by you not liking my review doesn't make it not true I'm glad i didn't submit my complaint in your office cause by this lack of professionalism i saw in your response, it just shows me that going there and talking to you won't be worth it.