Dear Sir, I think you have left a wrong review of your experience, when you return back to the UK please can you alter the review to read correctly. 1.The property was never advertised with white goods, the pictures of the kitchen on the Rightmove advert (still visible see below) from Feb 2022 clearly shows no white goods. Here is the web link in case you wish to add further insult to injury with incorrect claims. Nor was it a pre-tenancy condition on your signed tenancy application form agreeing to the terms of the let. https://www.rightmove.co.uk/houseprices/detailMatching.html?prop=110025926&sale=76016787&country=england You can also see how clean the property was prior to your one year tenancy, also it was in good order as per the inventory that we took out. This was far from the condition it was left in when you gave it back to us just one year later. Having never cleaned the property once, it was obvious that there was going to be a deterioration in the quality as identified on our property visits and mentioned to you many many times that the property required cleaning. 2. As we manage the property on behalf of the Landlord we would never breach our clients confidentiality and freely give out their telephone number without their consent, this is usual practise for all agents across the UK. 3. During the storms, many fences were damaged, this is not your responsibility nor are you being asked to pay for it. If a repair is reported to us we get it fixed, I can see no record of the fence being down reported to us. Also we did not leave your rubbish in the garden, you left it there for us to dispose of prior to leaving the U.K. If you can suggest to us a way for us to have this removed without incurring a cost we are happy to hear your solution. However, as the matter is now going through the DPS for dispute we are sure you can provide your substantial evidence to prove that this cost shouldn’t be down to you, and in fact down to the Landlord to clean up for you. To clarify you aren’t being charged a penny for any damage to the property that isn’t considered your responsibility. Storm damage does not fall under your remit, however cleanliness (your landlord didn’t leave your hair in the sink or food debris, stains on the carpet or stains in the kitchen sink, to name but a few - we have pictures, it’s quite unpleasant), this would fall under your remit. However, as you don’t agree with us on this point we will submit our evidence to the DPS to adjudicate fairly on. So to clarify you haven’t actually lost any money as the DPS will provide a fair and just adjudication on your deposit and to what they think is your responsibility, and take into account age and wear and tear. Should you wish to rent again in the UK upon your return please ensure that you give our name as referee so we can give a fair and just reference to any future Landlord as to the condition the property was returned to us in and overall lack of access during the tenancy for property visits.