Disgusted at the way this branch treated me and allowed the landlord to get away with whatever he wanted. Only interested in what they were being paid, never the tenants interests Edit - 10 June 2024: My deposit has just been fully refunded by the DPS, there were no damages or missing itmes, my landlord made them up and Martin and co once again washed their hands of it, knowing it was untrue. When I called on a number of times to state how unfair my treatment was, they all made me feel like a nuisance, or that I had done something wrong. In response to Mathew's comments, this is frankly untrue. Martin and Co have been collecting the rent on behalf of the landlord for the past 6 years, they take a fee to do this. They also take fees for rental agreement signings each year, organising safety checks, etc. and in the past have charged me huge credit check fees before these were outlawed. Why would any compmany engage in tasks that made them no money for 10 years? Of course they earned money. They chased me whenever the rent was a couple of days late, including throughout Covid-19 etc., I am self employed, and like many, struggled during this time, but over 10 years I never missed a months rent. They never asked how I was doing, no support, they just sent blunt, to the point, sometimes rude emails, demanding the rent money. However, I called to speak to Mathew on a number of occasions about the way the landlord was treating me. The landlord was a bully, did not do repairs, leaking ceilings etc. Mathew was not interested to talk to me, was always busy when I asked to speak to him and never returned my calls.This is my point about only making contact concerning money but never concerning my well being. Mathew could have spoken to me or my landlord on plenty of occasions to highlight my concerns but he never bothered. However, one negative review, and all of a sudden he has the time and inclination to communicate to reslove my concerns, surprising that, isn't it?