My first encounter with this letting agency was in early 2019 in which I was looking at student housing. Their system for tenants is easy to access, is user-friendly, and details information regarding the property very well. Any issues with any houses that they let are dealt with swiftly by the property management team, and this is aided by another system used by Martin and Co to report any issues through an accessible website; I had to use this website when a hob plate was playing up and within 24 hours (with my prior consent), the letting agency had the landlord fit a new hob in to the property. My most recent experience with the Martin and Co team was within the past month where I had found a replacement tenant for myself and was looking to move out, James (Senior Negotiator) and Charlotte aided me in moving the new tenant and me out. This whole process would have been swift, but the issue that prolonged this experience is two housemates being very problematic with exchanging the tenancy (I moved out due to their behaviour in the house), though James - who I had most direct contact with - acted professional in their deviant attempts to get to me, and was able to solve the matter before the next rent instalment was due. My whole experience with the team here has been positive, and I would recommend them to anyone looking at houses in the Portsmouth area, especially students. I would also like to commend James on how prompt his replies were, and how he dealt with the situation, as it would have been a headache for both the letting agency and myself. Thanks.PositiveResponsiveness, Professionalism