Have recently moved out of a rental house that the Southville branch let and managed, I rented the property for 3 years. On the initial viewing we were told all white goods were included. This was incorrect, cue complaint 1 and a refund of the check in fee of £150. The inventory we initially recievied was the check out report from the previous tennants...IE out of date. Eventually recieved the correct version after chasing the agent multiple times. In the first year several repairs were required, most were minor, but still took many weeks and in some cases months to fix. However there was a more major problem with a leaking sewage pipe from a toilet. Although these were not necessarily the fault of the agent I had hoped they would be more proactive in chasing the landlord on my behalf. After providing documented evidence of the waiting times for repairs they did waiver the renewal fee on our contract. Finally when we came to move out we reminded the agent that a fridge/freezer was not included with the property. On the one occasion we were in while C J Hole were conducting a viewing for a potential new tennant we heard them state explicitly that all white goods were included. We obviously corrected them but I can only hope for their sake this was an honest mistake rather than a blatant mis-selling. I'd recommend that if you are renting a property from C J Hole Southville that you use email so you have a record of communication, these were answered pretty quickly. I found that the lettings manager Luke was the only person worth talking to for any rental issues. Also don't be afraid to complain...after threats of taking legal advice from the Citizen's Advice Bureau my repair requests were resolved.