I previously rented for years before finally buying a house a couple of years ago, belvoir where acting on behalf of the landlord for the last rented proerty i lived in, at 1st it seemed ok, although the staff were a bit rude and seemed disinterested, we payed the bond and moved in.. then when there was a few issues with the property ie. leaking bath, faulty alarm, faulty electrics. There was no response when i requested that someone should attend, i felt obliged to pay someone to come and fix the issues. They also turned up unnanounced at certain times to do a "check" on the property which made us feel as if they thought we were a scruffy family who would destroy the house, which we werent and would not.. both work hard and kept the house spotless because we have kids.. the worst part was when we moved out they tried to claim back all the bond money we had given then, for things such as minor wear and tear and suggesting that it was really untidy and dirty.. unfortunately for them we had taken pictures of the house the day we moved in and the day we moved out, it was in so much better condition when we left than when we arrived they had no answer!! They just became rude and abhorrent and said i had no proof other than photos, however once again i had a receipt from a very reputable cleaning company of a full clean of the house, itemised in detail the full range of the clean they did, even though the house was already clean i felt i had to do this so i had proof because i knew they would try this tactic to keep the bond money.. in the end they had nothing to go on and had to refund us, but if you ever use this company, make sure you take all pictures with dates and times shown and keep all receipts of things you pay for on the property, they will try and take whats not theirs because thats what these scum landord/letting agents do...