As the owner of a rental flat, I have been working with Belvoir to manage the property on my behalf. Overall, I have been extremely satisfied with the service they have provided in handling the key aspects of rental property management. Belvoir have demonstrated a high level of responsiveness when it comes to addressing maintenance issues and keeping the property well-maintained. Repairs are scheduled promptly, and communication with both myself and the tenants is clear throughout the process. I appreciate their proactive approach to identifying and addressing any emerging problems before they become larger issues. The financial reporting provided by the estate agents is detailed and transparent. I receive up-to-date records of rental income, expenses, and disbursements regularly. Rent collection is handled efficiently. I feel confident that my rental income is being properly accounted for and managed. Belvoir, particularly Viv Midgley, have maintained a professional and courteous relationship with the tenant residing in my flat. They are responsive to tenant inquiries and proactive in addressing any concerns or issues that arise. Overall, I am very pleased with the service I have received from Belvoir in managing the rental of my flat. Their attention to detail, financial accountability, and effective tenant management have given me peace of mind as a property owner. I would highly recommend their services to others in need of professional rental property management.