TM represented our vendors and I found Katy Poore, Branch Manager at the St.Ives branch very responsive, once I pointed out that the vendor was not receiving the support she should from their solicitors. The team were very welcoming when we first put in an offer on the property and took our details to their office but perhaps could have kept track of progress (or lack thereof) a bit closer. There were times where TM could have been more attentive to the progress of the transaction though, as we ended up discovering very close to exchange of contracts that there were still some critical enquiries outstanding from our vendors solicitors.