On the whole a positive experience with Thomas Morris; especially with Jemma the sales progressor who has been nothing but pleasant and proactive in her role of assisting in making sure everything progressed and was not delayed where possible. Jemma was also reactive in her work when concerns were raised too regarding waiting on particular paperwork, which allowed us to have rapid answers to our queries. Unfortunately liaison and communication with other members of staff prior to this, at the beginning and middle stages of our purchase; were not so positive. I have raised these concerns to the branch and fed back that communication was poor and the handover between staff was also lacking. Due to less than efficient handover we ended up with a delay in getting some answers/information across to the seller for several weeks, maybe near a month. I have been informed that it will be discussed as to handovers and communication between the team however no further feedback has been given. Other than the aforementioned concerns, there have been no other hiccups. Many thanks to Jemma for assisting us in the latter stages of our first house purchase