Used to be great but has gone downhill recently. So we had to drop them as the letting agent for our property due to declining service quality. Just to top it off they said they would arrange for the garden to be tended to. After a month and with our chasing they said the gardener was injured but at no point did they tell us. Now the grass is over a foot tall and they've just given money back to us to wipe their hands of it. Very, very disappointed.