Is the lettings business so desperate that staff are been selected without any prior experience or indication of formal training? Despite major issues with this company before i even moved in and then for the 16 months afterwards. They sent me a request for a review of their services. My advice is to ALWAYS communicate via emails. That way you have a recored of conversations, time and dates when they occured. The review i gave them has yet to be added to the made available to general, i wont hold my breath