Our experience with Newton Fallowell Stamford branch has been terrible. Appalling communication; firstly, my partner and I booked to view 2 properties with Zoe, but we never received any confirmation emails, were not sent the addresses of each property and were not even told which house to meet them at first! As it turns out, they had my partners email address wrong, so he phoned them to correct it (more than once!) and yet still it was not corrected! When we met Zoe at the property, she was very unenthusiastic, barely spoke to us, and answered most questions with a 'yeah' or 'I dunno'. No contact after this first viewing to see how we got on (although, they still probably had not used our correct email address despite us telling them). A few weeks later, we saw another 2 properties we would like to see, both with Newton Fallowell again (unfortunately). After calling and booking the viewing for one after the other for 12.30pm today, I again received no confirmation and no details of which property to go to first. I called them the day before to enquire about this, and also I had seen that one of the properties had come off the market, which we had also not been told. I was informed by Zoe that they had emailed the details to my partner, AGAIN to the wrong email address, and she said she would meet us at the one remaining property at 1pm. I stressed that we could only do a viewing at 12.30pm (as we had previously arranged), as we had another property to see afterwards. After what seemed like a lot of effort, it was agreed that the viewing would be at 12.30pm. My partner and I sat outside the property until approx. 12.40pm-12.45pm, and NOBODY TURNED UP. No phone call to say they were running late, no apology, no nothing. Eventually we had to leave so that we were not late for our next viewing. I feel that our entire experience with Newton Fallowell Stamford has been completely unacceptable, and we were made to feel completely unimportant as buyers by such unprofessional behaviour. We will not be using Newton Fallowell again in the future, and shall be advising others to do the same. Extremely disappointing.