"Max Heath was extremely..."

Max Heath was extremely polite and in hindsight, we wish we had continued to use him. We insisted on using someone with more experience, as we had previously been let down by another local agent. Keith Comely was unprofessional and rude from the very start. He lost the keys to the property, which he then had the audacity to blame me for. I had driven over 70 miles to re-view it once under offer. He told me 5 mins before he was due to meet me at the property that my asbestos surveyor, who had surveyed the property a full week earlier, had not returned the keys .... he'd only just realised! He then went on the internet and accused me of using a dodgy company ... copy and pasting a bad review via email. He said he would report the lost keys to police as my surveyor was ignoring him (he did me too, but that's another story!) After I completed on the property, I called to ask if the lost keys had been reported and was told by Max that the locks had been changed. Keith hadn't even bothered to let me know. Keith knew how stressful the situation was, but made no attempt to make it less so. When the property is remarketed, Ellis & Co are the last agents I would use.