Dear Alexandra Balcu, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. We have investigated the matter and below is what has transpired: Having checked the inventory that was done on the day you moved in, the property was professionally cleaned, which we do for all our tenants, Upon the checkout day the property was generally cleaned by yourself. We requested for an invoice and you did not want to provide any invoices for cleaning. it is not fair for the new tenant to move into a dirty property therefore we had to get it cleaned and charge the costs to you as property was not handed back in the condition in which you received it. Secondly the garden was overgrown when we did the checkout and this had to be rectified for the new tenant to move in. The garden was in good condition when you were given the property. The contract that you had signed also clearly stated that the garden is meant to be maintained by the tenant which we regret that you did not manage to comply. We had no choice but to get it done and charge you for the same. We only charged you for what our gardener and cleaner charged, and did not add any additional charges for our admin time or our time for organizing the works- which should have all been done before you handed the key back to us. Hope this answers your clear up this concern, if you need more information feel free to call us to discuss. Thank you! Best Regards, Oyster Properties Team