Dear Samara Sylvester, Thank you for your feedback, we are sorry that you did not had a good experience. We at Oyster Properties have invested a lot of time and money in order to set up the infrastructure to carry out virtual viewings as per the government guidelines and ensuring safety for all our clients and staff members. Although doing each virtual viewing is very time consuming from our part, We had great and positive response from all our landlords, buyers, sellers and applicants who were happy with virtual viewings since it was saving them a lot of unnecessary journey. This we believe is necessary in such times We believe that the applicants viewing the property virtually along with us gives more personalised service and attention to our clients so that can fully understand the potential of the property and the comfort it has to offer to them and their family without stepping out of their house and risking their and their families health. They can ask all the questions and we can also assess with our tenants the criteria required by our reference companies in order to successfully afford the property Sometimes this policy does not fit well with certain applicants for which we apologies but we trust our system which produces excellent results for our clients We wish you all the very best with your future house hunting. Best Regards, Oyster Properties Team