My review is purely based on the Stirling branch. From my first correspondence with this team they were extremely unprofessional. What basically happened is one member of their team name beginning with 'R' female lied about information she should have given me before taking a deposit from me. Then stated the deposit is non refundable and ' you can't get your money back'. After confronting her about withholding information she admitted this at first but later denied - it was a real fight to get my money back. She was incredibly rude and repeatedly lying even stating she had a conversation with my partner about these things?! Unaware I was on the phone for this viewing. Also after the viewing I called this estate agent to recap and no details where given to me. When asking members of the team for their managers email I was given the wrong one three times. Eventually getting through to Alan bate had a conversation with him said he would arrange for my deposit to be paid back but made no apologies in behalf of his staffs incompetence and clear dishonesty. After a week the deposit still had not been paid back when calling him again he denied ever speaking to me.. The email correspondence and phonecall he flatly denied this ever place. I'd advise you to be wary it's always worrying when a manager lies like that. If you are going to use this company I'd encourage you to have everything in writing before paying anything, also do not allow them to call you but tell them all correspondence must be in email as there's alot of dishonesty and unprofessional staff at this office.