I had an upsetting experience with the branch manager of Martin & Co in Stirling, Alan Bate on June 8th, 2016. This so-called 'professional' verbally abused me in front of my son, who was petrified. He told me that he was moving in awful tenants with two pit bulls under our apartment to spite me. At 6pm, he knocked on my door and accused me of deliberately sabotaging their viewing appointments by making excess noise (we live above the apartment being let). He insinuated that we could hear each viewer come to the apartment and would start to make a huge amount of noise until each viewing had finished, leaving his young female employee "very distressed". I explained that I was playing trains with my three year old son as it was just before his bath and bedtime. I asked why neither of them came up and asked us to cooperate and quieten down - I would have been happy to as after all, these will be our new neighbours. Instead, he waited until they had finished and then came to my door and unleashed his anger upon me. His response was: "Well, you've ruined it for yourselves, I've picked the worst tenants and they have two pit bulls so good luck with that, I've done my job". I asked him three times to speak to my husband, who was also at home but he repeatedly said "No". My son's safety is my biggest priority and his behaviour was so intimidating and threatening that I have been left totally shaken by it. My son was so scared by this man's outburst and couldn't understand why he was so angry. I was unable to rest all evening, I spent most of it in tears and I have barely slept since because of the fact that there will be dogs banned in the UK, living underneath us. He implied that he deliberately chose awful tenants with big dogs as a punishment for our noise. I have been left feeling physically sick with worry about what is going to happen next...