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Martin & Co Stoke on Trent

A selection of reviews/testimonials by highest rating
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2.00 /5

They are a decent enough letting company, and they did manage to tend to a number of issues that came up during my tenancy. The reason I'm only giving 2 stars is due to the 'checkout report' that was done by one of the staff (not mentioning names here) - which was forwarded to myself and the landlord. Now, I understand that its up to myself to keep the place tidy etc, and it was left in a very decent condition - considering I was there for around 2 years give or take. But on that report, it seemed very very thorough. Picking out every single detail, and making it sounding much worse than it actually was. (i.e. finger-marked sockets/switches, dusty doors/radiators etc). It was never going to be 100% immaculate was it? Inevitably, it resulted in me losing a big chunk of my deposit.

Reply from agent

I guess we should take it as a compliment that you found us to be thorough, we work hard to prepare accurate inventories at the start of a tenancy and likewise for the check our report which is to protect all parties. Deposit legislation is such that we cannot make spurious claims against a tenant's deposit and nor would we try to, unfortunately someone has to be held responsible for any cleaning issues that are left at the end of a tenancy. Dealing with such issues is incredibly time consuming for the team here at Martin & Co and we would much prefer that properties were left in a good condition such that we can have deposits returned in full. The team work hard to ensure Tenants can enjoy living in their homes and therefore we are of course disappointed that you felt the need to leave a 2 star review when as you say we are a "decent enough letting company".

Contact details
Sales Phone:

01782 262880

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 15:00
Address

Unit C, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent , Staffordshire, ST1 1QH, Midlands, UK, ST1

We specialise in sales, lettings and property management in Stoke-on-Trent and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Director at the branch is Mark Beckett, who with more than 25 years' experience of running his own property rental business, has expert knowledge of the industry. Along with his team at Martin & Co Stoke-on-Trent he enjoys the constant reward of helping people find their perfect property and delivers excellent customer service. The City of Stoke-on-Trent is conveniently located for travel to the North West, the West Midlands, and Shropshire, via the M6 and has excellent rail links. Ongoing regeneration is expected to rapidly extend employment opportunities in the years' ahead. We are NALS (The National Approved Letting Scheme), accredited and have a wide selection of properties available to suit your needs. If you have a property to let or are looking for an investment in or around Stoke-on-Trent, our team at Martin & Co Stoke-on-Trent will make letting or buying your property as stress-free as possible. Please do get in touch. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Stoke-on-Trent get you on the move.

Our team

Mark Beckett

Gill Shaw

Kim Atkins

Steve Boothroyd

Jenna Mcmurdo

Sue Duffin

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