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Martin & Co Stoke on Trent

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Firstly I had to call up several times to get a viewing for a house I wanted to see and was told they would get In touch but kept hearing nothing back so I had to keep calling to follow up. When the viewing was finally sorted and on the day we arrived the woman who was supposed to do the viewing was sat in her car outside and did not get out. She finally came to the door as we were leaving and told us she was going to speak with the tenants before showing us however we told her we had already viewed alone and we’re ready to leave. Poor customer service unfortunately and I won’t be looking to use again.NegativeResponsiveness, Quality, Professionalism

Reply from agent

A little harsh I think and not an accurate reflection of what happened. We operate a strict Covid secure process for viewings and always ask viewers to wait for their allotted time. Katie was on the phone in her car when you arrived early and clearly wasn't aware that the tenants had agreed to show you around. We do provide written notes to all viewers on how we are conducting viewings so we can do our bit to keep everyone safe. It has been a difficult 18 months for everyone and we are trying hard to act in a safe and responsible way.

Contact details
Sales Phone:

01782 262880

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 15:00
Address

Unit C, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent , Staffordshire, ST1 1QH, Midlands, UK, ST1

We specialise in sales, lettings and property management in Stoke-on-Trent and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Director at the branch is Mark Beckett, who with more than 25 years' experience of running his own property rental business, has expert knowledge of the industry. Along with his team at Martin & Co Stoke-on-Trent he enjoys the constant reward of helping people find their perfect property and delivers excellent customer service. The City of Stoke-on-Trent is conveniently located for travel to the North West, the West Midlands, and Shropshire, via the M6 and has excellent rail links. Ongoing regeneration is expected to rapidly extend employment opportunities in the years' ahead. We are NALS (The National Approved Letting Scheme), accredited and have a wide selection of properties available to suit your needs. If you have a property to let or are looking for an investment in or around Stoke-on-Trent, our team at Martin & Co Stoke-on-Trent will make letting or buying your property as stress-free as possible. Please do get in touch. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Stoke-on-Trent get you on the move.

Our team

Mark Beckett

Gill Shaw

Kim Atkins

Steve Boothroyd

Jenna Mcmurdo

Sue Duffin

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No memberships information available

No marketing information available

No awards information available