Thank you for taking the time to pop a message on here Mr Lazenby, we are of course very sorry to read your comments, and had hoped to address them in our conversation this afternoon. As we discussed, whilst your offer was accepted in principle, the confirmation we sent to you following the offer that you made did state ‘We now require further information before we can stop further viewings or mark the property as under offer’ with details of the information that we require including those of how you would be looking to purchase the property. We understand the meeting with the seller went well where you explained this but as the sellers agent, we have the obligation to gather the same. In regards to the overage agreement, we can confirm that as soon as we were in possession of the detail of the overage that you discussed with the owner, we let you have all the information that we were provided with, unfortunately this did take a little time and for this we empathise with your frustrations. Unfortunately, as you were aware, a further offer had come forward in the meantime and as you know, we have a legal obligation to discuss all offers with our sellers unless contracts have already exchanged. The required information from the other party came forward quickly and we took instructions from our client to move forward with that offer. We are sorry at this time that we were unable to proceed with the offer you placed on the property, and hope that you understand we do have to always work within our guidelines and the law to ensure compliance when dealing with the sale of our clients property. We wish you luck with your property search and are on hand if you should wish to revisit working with us in the future.