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James Du Pavey - Stone

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James Du Pavey - Stone

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

review by Jayne Latham

Reply from agent

Hi Jayne, I am sorry to see your review and I would love to find out more about your experience and see if I can help. My email is james@jamesdupavey.co.uk. We always strive to give the very best customer experience and hope to be able to do that for you.

1.00 /5

Asked for my details multiple times and still didn't get back to me

review by robbie masters

Reply from agent

Hi Mr Masters, thank you for making contact. The office have been trying to contact daily since your viewing but have been unsuccessful. We may have still got an incorrect phone number but please can you contact Jasmine on 01785 814917 when you get chance. Apologies for any confusion.

1.00 /5

An awful website

review by Christine Hammersley

Reply from agent

Hi Christine, I am sorry you had a bad experience with our website. We always strive to have a first class user experience and have previously had a great deal of praise for the site. I would love to hear from you if you get time at james@jamesdupavey.co.uk . Your feedback could help us to make it the best it possibly can be! Have a great Christmas

1.00 /5

Had a house viewing arranged for 11.30 am arrived at 11.26 am my husband reversed into a parking space and the car next to us drove off ,it was the estate agent leaving ! We walked to the property and waited for 10 minutes then rang James du pavey and told them that no one had arrived to let us in .They rang us back a couple of minutes later and said that they had contacted the agent and told him to come back .When he came back he opened the property while we looked around .We were inside for approximately 8 minutes and he shouted I need to " get off guys" ,and we went back downstairs to leave. We hadn't finished looking around and hadn't seen the back area with the store and garden ,he didn't even ask what we thought of the property ! We found his attitude unprofessional and some what rude ,like he couldn't be bothered .We were interested in the property, but this completely put us off.

review by Debbie Robinshaw

Reply from agent

Dear Mrs Robinshaw, it was great to speak to you yesterday. As I explained on the call, it appears that we had an incorrect mobile number for you and that you had not received the Covid health questionnaire. As we explained when the appointment was arranged, we require all viewings to complete a health questionnaire prior to an appointment being confirmed due to the current climate and following government guidance. Once that is completed we confirm the viewing by text. As we had not received the health questionnaire, the viewing was not confirmed and the confirmation text was not sent either, which was why the agent was not there at the arranged time. We did however following your call, try to fit you in around our diary for a quick visit but due to a full day off appointments we were not able to give you as much time as we normally do. We now have the correct mobile number for you and I have sent a health questionnaire to show you how our system works. As discussed in the call, I look forward to welcoming you back to the house for a second viewing soon. We are really sorry you had a bad experience and hope that our explanation has helped rectify the problem.

1.00 /5

Dreadful experience

review by Celia Patouchas

Reply from agent

I am so sorry you have had a bad experience. If you would mind calling me on 01785 814917 I would love the opportunity to find out more and see if I can put it right. I know you are yet to view through us but if you would ever like to see a property, I would be delighted to help. Kind Regards. James