Hi Kam, We strive for 5 stars and would love to chat to discuss how we could have made your experience better. Please do get in touch with the branch.

Thank you for sharing your review, we cant help but feel maybe we could have helped you further? We are struggling to find your details but if you call the office and ask to speak to Catrina we will try to help you in any way we can to give you an exceptional experience. Have a great week.

Thank you for taking the time to leave us a review. We strive to give a five star experience, please let us know if there is anything more we can do for you in the future.

Hi Shaun, I can’t help but feel that maybe we could have done more. I would love to hear from you on James@jamesdupavey.co.uk hopefully we can make your experience brilliant in the future.

Thank you for taking the time to pop a message on here Mr Lazenby, we are of course very sorry to read your comments, and had hoped to address them in our conversation this afternoon. As we discussed, whilst your offer was accepted in principle, the confirmation we sent to you following the offer that you made did state ‘We now require further information before we can stop further viewings or mark the property as under offer’ with details of the information that we require including those of how you would be looking to purchase the property. We understand the meeting with the seller went well where you explained this but as the sellers agent, we have the obligation to gather the same. In regards to the overage agreement, we can confirm that as soon as we were in possession of the detail of the overage that you discussed with the owner, we let you have all the information that we were provided with, unfortunately this did take a little time and for this we empathise with your frustrations. Unfortunately, as you were aware, a further offer had come forward in the meantime and as you know, we have a legal obligation to discuss all offers with our sellers unless contracts have already exchanged. The required information from the other party came forward quickly and we took instructions from our client to move forward with that offer. We are sorry at this time that we were unable to proceed with the offer you placed on the property, and hope that you understand we do have to always work within our guidelines and the law to ensure compliance when dealing with the sale of our clients property. We wish you luck with your property search and are on hand if you should wish to revisit working with us in the future.

Hi Rob, Sorry to hear that your experience was not what we would hope! I have tried to locate you on our system but having trouble pinpointing you from just your name here to gather contact details. Please get in touch with me on the office email address stone@jamesdupavey.co.uk. I would be keen to find out what happened to see if we can help to rectify any issue. Look forward to hearing back from you

Hi Kimberly, I think you may have the wrong business? Our staff cannot recall you, we cannot find you on the system and James doesn’t recall ever meeting you? We charge 1.1% + VAT not 5%. If we are mistaken then please get in contact with the office who will do everything in our power to fix any issues.