We have had a really bad experience when it came to ending our tenancy in respect of getting the deposit back. It seemed that some charges were fabricated and others were unfair. When challenged we got a reduction but only as either gestures of goodwill or being, 'let off'. I simply wanted an honest and open breakdown of costs with invoices which we never got.The staff were either rude, slippery or even intimidating. Avoid! In response to the agents comments. To be specific: Why was the flat filthy and with junk that previous tenants left behind? Why on departure were we initially charged for throwing away said junk? Why did they expect us to pay for a Professional Clean when we left it better than found? ( the clean went beyond what the exit check specified and let's be clear it was talking about polishing taps!) Why did Max say we had broken FIVE toilet seats? Why did Max get me to send in quotes for carpet cleaning? I ASKED FOR INVOICES detailing any repairs showing proportionality despite having asked - If the agent sent them to me I'd like them to provide proof. The reductions we got were either being 'let off' or as 'gestures of good will'. I settled with them because it wasn't a great amount of money and it wasn't worth the stress. I don't mind paying for things but I like to know what I'm paying for. Why should the landlady pay for the reductions they made.- was Breckon and Breckons bad management. My complaint was more about getting a transparent and honest breakdown of charges rather than gestures of good will or being let off. It's about fairness and integrity but I don't think Breckon and Breckon understood this. Non of the queries I mentioned above were addressed. One quote as an example of the rudeness I encountered was. ' look if I've told you once I've told you three times.' I think the problem is endemic.