We had a horrendous time with these people. I have no idea how they sleep at night. We were due to move into a property & had everything ready to go. They insisted we paid our deposit & first months rent so the move in could go ahead. They left the inspection of the property until the day before we were due to move in. When we went to measure for our wardrobes whilst they inspected. The house was in a state of disrepair & needed a lot done to it to be anywhere near ready for new tenants! I have more than 100 photos of the property. We were left in the lurch with new furniture waiting to be delivered, friends & family storing our belongings. Our phone calls were rarely responded to as were our emails. We wanted to know when we could expect to move in as did the shops holding our furniture & the other people being inconvenienced by Martin & Co. Then I get a phone call from Juli the franchise owner blaming us for the delay!! I still can not believe that she would dare to say that considering we had waited with virtually no updates. Adele an employee asked us to move in & hire a machine to clean the carpets ourselves & have my Dad refit a door that had fallen off. Not to mention the rising damp that they hadn’t made us aware of, the leak in the living room & the problem with the chimney not being safe. Cutting a long & horrific story short. We didn’t move in as the stress was horrific as was the state of the property. We waited months to get our deposit back & we never have received the months rent that they took from us as well as admin fees. We were newly married with huge expenses due to my husband being from America. This branch of Martin & Co & specifically its owners, caused us no end of stress & hardship. I most definitely wouldn’t recommend them & we will be taking this matter further. Shameful behaviour. I couldn’t & wouldn’t do what they did to us, to anyone!