Good morning, We are so sorry to hear that you have had a disappointing experience. This is something we would want to address straight away as we take our customer service very seriously. Would you be able to contact us directly so we can understand what has happened to make you feel this way and advise which property transaction you are referring to? We would be very happy to hear from you in order we may look into this matter further for you. We can be contacted on 0191 5657000 or info@michaelhodgson.co.uk