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Michael Hodgson

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Michael Hodgson

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

After putting the asking price for a property they then failed to contact us informing us that higher offers had been bid.

review by Karen Clarke

Reply from agent

Thank you for your feedback. We are disappointed that you have given us a 1-star review. We have reviewed your file and see that we spoke to you on numerous occasions regarding the offer and also to arrange viewings for alternative properties. We advised you that we had received a significantly higher than the asking price offer for the property and gave you the opportunity to increase your offer which you declined. You are still more than welcome to increase your offer and we would be delighted to report this to our vendor for their consideration. Please don't hesitate to call us direct on 0191 565 7000 to discuss this matter.

1.00 /5

The woman or lady I spoke was rude, impatient and ended call on me while I was still making inquiry at two different instances. I spoke to her between 9:15am and 9:30am. She showed zero level of professionalism and made fun of me over the phone. A NO to an inquiry can be said in a better way. Her reaction ruined my day and made me feel unwanted.

review by Adisa oladayo A

1.00 /5

Thoroughly unimpressed with the service I have received. The woman me and my partner both spoke to on the phone on multiple occasions is possibly the rudest professional I have ever dealt with. So much so that it put us off buying the house we were interested in all together. From looking through other reviews I can see I’m not the only person to of said this too. I won’t be dealing with this estate agents again.

review by Emma Foster

1.00 /5

04.03.2022

Tried to make booking for a viewing today and the lady made me feel like it was a problem me even calling, I wonder if the vendors are aware how the staff make buyers feel when trying to book viewings, I told her that it didn’t matter and was sorry I even called

review by Bill Isherwood 04.03.2022

1.00 /5

Dealing with Michael is an absolute nightmare. Terrible attitude and super aggressive. Too lazy to do anything to help his customers, just a name on a business card. Would not recommend at all.

review by N Marie

Reply from agent

Good morning, We are so sorry to hear that you have had a disappointing experience. This is something we would want to address straight away as we take our customer service very seriously. Would you be able to contact us directly so we can understand what has happened to make you feel this way and advise which property transaction you are referring to? We would be very happy to hear from you in order we may look into this matter further for you. We can be contacted on 0191 5657000 or info@michaelhodgson.co.uk

1.00 /5

It was awful dealing with this agency especially Michael the owner. Not professional, very aggressive and does not know what he’s talking about. Avoid at all cost. I would have given less than 1 star if possible.NegativeQuality, Professionalism

review by AJA AJA

Reply from agent

We are so sorry to hear that you have had a disappointing experience. This is something we would want to address straight away as we take our customer service very seriously. Would you be able to contact us directly so we can understand what has happened to make you feel this way and advise which property transaction you are referring to? We would be very happy to hear from you in order we may look into this matter further for you. We can be contacted on 0191 5657000 or info@michaelhodgson.co.uk

1.00 /5

review by Andrew Waine

Reply from agent

Sorry to read that you have left a 1 star rating. We take our customer service very seriously and would welcome the opportunity to discuss this with you. Could you contact the office on 0191 565 7000 please as we don’t seem to have you registered in our systems. Thank you

1.00 /5

When your very much interested in a property and call to enquire it's a little bit disappointing when you get through to a lady who is abrupt and had little patience in speaking to you over the phone when organising a viewing. Need courteous patience staff answering the phones.

review by Paige Barnes

Reply from agent

Hello Paige, Thank you for your comment. Our approach as a business is always to put our customers first, it doesn't matter if you're buying, selling or renting. If you would like to discuss your customer experience further, please contact us directly on 0191 565 7000. Regards, Michael Hodgson Estate Agents & Chartered Surveyors

1.00 /5

I tried to let a property through this agent and was unable to speak to an agent, by the time I was able to get a response from someone I had already found out from another lettings agent that the property I was trying to let from Michael Hodgson was let weeks ago to someone else. Absolute waste of time.

review by Adam

Reply from agent

Good morning Adam, We are contactable via phone, email, social media, and in our branch based in Sunderland. We're sorry on this occasion you weren't able to receive the information you needed at the time you needed. As a business we update all of our available properties both online and in branch. If you would like to discuss this matter further please don't hesitate to contact us again on 0191 565 7000. Regards, https://www.michaelhodgson.co.uk/contact/

1.00 /5

review by Chrysa T.

Reply from agent

Hello Xrusa, sorry to read that you have left a 1 star rating. As we take our customer service very seriously and would welcome the opportunity to discuss this with you. Could you contact the office on 0191 565 7000 please as we don’t seem to have you registered in our systems. Thank you