The experience was horrible. I would never deal with Surbiton again. Two of the staff members were extremely rude and attempted to keep my holding deposit after they said I could not move into the property. This is against the law on the Citizens Advice Bureau Information.

Lloyd from lettings. Rude, raised his voice on several occasions. Accused my husband of lying. And slandered another estate agents. Not professional. This is the second time I have had problem with Your Move. They will take your money and stop contacting you and letting you know of any process. Even the landlord who asked Your move to advertise it are not happy . The estate agents that your move slandered have been so kind and helpful and have luckily found us a property to move into and only took three days. Your move took nearly three weeks!

The most unprofessional agent that i have ever met. They advice in choosing a property, the way they sign contract and their support were simply terrible. Their agents are really unprofessional they transfer my deposit to somebody else's account and it cause some problems for me. In addition, when i was signing a contract they told me they have standard contract format but it wasn't. I don't know what would happen to me without the Advice of Citizen Advice Bureau. I trust Your-Move and it cost too much for me. I have already told to lots of students at Kingston university ... Don't work with this agent..