Continous headache: unprofessional and dishonest We lived in a property let and managed by Madley Property for two years and it has been a continous headache. We didn't have a good start, when we moved in the property we found items that they commited to dispose and fix, including old and dirty duvets and pillows, a filthy rug in the living room and a mold stain in the bathroom. Cleanliness of the flat was also an issue, we had to hire a professional cleaner at our own expense but even it we raised this with them they failed to include these comments in the check-in inventory (which, of course, stated that the flat was professionally cleant) During the two years we had continous issues with hot water and heating, we estimate that we have been without heating and hot water for a combined period of more than 2 months in these two years. The standard time for a fix was around 10 days but once we were without hot water for more than one month and had to raise it with Hackney Council. A big part of the problem is the engineering companies that they use and Tonte / Madley's absolute lack of control. Our heating system had regular issues but we were told by our neighbours that a quick bleeding of hot water pipes was sufficient to fix the issue. Contractors sent by Madley insisted in changing random pieces every single time which left us waiting for stock and for arranging second and third visit for weeks. I assume that Madley was just forwarding the invoice to the landlord every time, as a landlord I wouldn't be very happy either. Even with the issues on hot water and heating, Madley would just follow-up on the status once a week. Madley were trying to deduct cleaning for the flat even if it wasn't provided professionally cleant initially. We had to open a dispute to get our money back. Tonte and Madley tried to extend the process as much a possible so we didn't get the deposit back, on the very last day they could submit their evidence we received a phone call from Tonte at 6pm saying that dispute process could take 4 more weeks to settle, if I accepted their unfair charges they would send me the money the following day. We decided not to accept and they submitted a cleaning service invoice for a different flat as evidence! Madley and Tonte are dishonest, bullies and unprofessional. Avoid having to deal with them!