The 2 Chloes who dealt with the sale of my property were very professional and kept me updated all through the process until the sale came to its conclusion and they both deserve a 5* rating. However their 5* got reduced to 1 due to tbe extremely poor service I received from the rental side of Martin & Co. Occasionally I visited the property that M&C managed for me and on each occasion was alarmed when witnessing what alterations the tenants had made. They were repeaterly told that I needed to approve any changes prior to them takiing place but that only seemed to fall on 'deaf ears' as they continued to do as they pleased. I raised my concrrns with M&C via email, phone calls and face to face meetings and was assured that when the tenants vacated the property that ithey would return it to the condition it was in when they took up residence......foolishly I believed them, but now I realise that they were only paying me 'lip service' as the condition of the property was a disgrace when the tenants vacated. I enquired why the changes hadnt been spotted during the 6 monthly property checks and it appears there was no consistency of inspectors so changes would not have noticed. If the inspector had cross checked the inventory of the property when carrying out the inspections the changes whould have come to light - but they didnt, and when I complained about the state that the tenants had left the property in I was asked to provide a copy of the inventory.......so I had to tell them that they already had one in they cared to check their records! When the tenants departed they they left 85 holes in the lounge walls which they had roughly polyfillered over and left unpainted. There were numerous other faults for which M&C got quotes to cover the remedial work required to restore the property to its original state which were in excess of £1500 adding that as the tenants bond was less than £700 that I would have to pursue the them through the small claims court for the remainder of the money.........I paid M&C to look after my property which they clearly havent done.......in reality it is them who I should be taking to small claims court as they have not provided me with the service I have paid them for over the years! As for the manager (Andrew?) I personally wouldnt pay him in washers - but as I undersrand his parents own the business, no doubt he will keep his job!