Treat tennants poorly. This company took over my tennancy from anotrthe agency that closed. I DO NOT RECOMMEND USING THIS AGENT....as i have had continious issues since they took over. i have rented many properties and have never had an issue in the past. their customer service skills are poor, they do not follow inscruction or even take any notice of what you say. I understand that their revenue ultimately comes from the landlord, however, without tennants.. nobody makes money!! so perhaps treating the tennants better would go a long way.
Reply from Martin & Co Sutton Coldfield: Thank you, I have reviewed your tenancy history and can see that Melissa and the team have followed the Landlords instructions.
I am sorry if you feel a disappointed with regards to your deposit, however, positively the Landlord can now repair the damages and return property back to its original condition.
All the best
Andrew Clinton
Sarah Hemmings