Hi Rish, Thank you for taking your time to leave a review. Our team will always get back to you and we have a messaging service should you not get through to us straight away. We pride ourselves on service and I myself drove down to meet you with spare keys to your flat after you locked your own in and could not make it to our office. As a reminder about the deposit process which you appear to have an issue with at present, our policy is to keep all discussions in writing in case of ADR. The landlord has requested quotes, which he is entitled to do within the terms of the tenancy deposit scheme. If you have any queries, please don't hesitate to contact our team. Kind Regards, Matthew Clinton CePAP MARLA Branch Manager