Dealing with the agent for more than 2 years. Absolute nightmare! The ladies who work there simply don't care. A property managing agent acts like a cold blooded law firm. An excellent firm, robotic employees. NO, it is not about my deposit, it is about we not having the back door key for 2 years regardless of how many time I complained. It is about you as an agent doesn't have a copy of the front door key in your office for the next tenant reviewing appointment. It is about you not updating your records when I discussed some issues about the property over the phone or met an agent in person. I would understand if the landlord doesn't want to fix a few things, but how could you allowed no lock for the garage, and no key for the backdoor during our stay, for the sake of passing the health and safety regulation.