Absolutely appalling experience. Stay away from them at all cost. They are bunch of cold blooded people that tricked me into renting property by paying rent of 6 months upfront. Every single person in that property wanted to get out just because of this agent’s and landlord’s attitude. At the end of my tenancy a big chunk of my deposit was kept just because the cabinets handles allegedly had some stains. Just observe that all the good reviews are either from landlords or companies working for them. This clearly tells that they will never look after the interests of tenants. Please please, all you prospective tenants stay away from. In my case they would just walk into my flat in my absence OR giving me a very short notice. Edit: Response to Reply - 1.Mr. Matthew Clinton, Sir I was tricked because the fees you took from me under admin, search etc, I was never told that they were non-refundable and there is a chance of getting tenancy declined. I was assured the tenancy until last minute you guys pulled back. I wasn't left with any other option but to surrender to your option of paying 6 month's rent upfront, "Free will" was only a luxury at that point. Thanks to new legislation that has put an end to these extortionist practices by letting Agents. 2. Yes, by law, you have to give 24 Hours notice and you haven't at many occasions. TBH I can live with that, the thing that is outrageous is the landlord spying around tenant's flats all day long under the premise of maintenance and on number of occasions, she has got into flat. I am not the only victim in this regard. 3. You were required to either return my mail to sender OR forward it onto me, none of which happened instead I was said and I quote "You can make whatever arrangements you like with regards to your mail". 4. Yes I could have disputed that £40 figure but I believed that would have delayed me getting my rest of money, which I needed urgently to pay deposit towards my next tenancy; at that time I was left with 2 options either to surrender and get rest of my money back OR dispute it and keep waiting for long time. I have had dealt with DPS schemes and as nice as they sound, that is another example of broken tenancy system. You have to come out of your La La Land and understand how difficult of a situation I was in and my predicament wasn't allowing me to let that money sit with you for ages. Already there was long and lengthy process to get it back. 5. As naive as your agency sound from your reply, I must inform you that the property was given to me on furnished basis BUT after my washing machine broke down, you didn't fix it, instead you said that that washing machine was a gift from previous tenant (sigh!) and It isn't covered. So, I had to get my own washing machine and was held responsible to dispose that washing machine of as well as you wouldn't pick it up. 6. Where I do understand that it was a managed property, a. I was never told that; and b. The frequency of visits by you guys was just abnormal and preposterous. 7. BTW the large change you are referring to I can see that on other review sites 8. I had to literally chase you guys for the dues that were due to me on account of water bill. My tenancy finished in January and I wasn't paid until March. 9. In this instance, I have some very caring emails from you which I can attach with this review for people to know if you like to dispute the facts. PS: Another fun fact: when I came to visit the property one of the girls told that I can put satellite in BUT as soon as I was in when Satelite guy came to install it, the landlady started making a big issue out of it. The only way we could settle it was by me promising that I would leave that £120 satellite when I will leave (That is another £120 gone there)