Hi Natalia, thank you for spending time to leave a review. Unfortunately I cannot see any tenancy with your name and cannot investigate this further. Painting of a property is always at a landlords discretion and may not complete this even if recommended by ourselves. Should a 6-monthly management visit not take place, we will always try to rebook. They are not annual. If you boiler broke down, we would always provide you with temporary heating if a repair cannot be facilitated immediately. If you are able to email me at suttoncoldfield@martinco.com, then I will be able to investigate this matter further. Kind Regards, Matthew Clinton MARLA Branch Manager