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Butlers Estate Agency

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We recently sold our house in SM1 with Butler's and would recommend them. They demonstrated good local knowledge and a thought out pricing and sales strategy. They were also able to get everything done to list the property and book viewings quickly, and followed through on everything they said they would. Our sale was mainly handled by Joanna, who was very responsive, reassuring, strategic and assertive when needed when other parts of the chain were being difficult. Her approach made a stressful experience much more manageable. Other members of the team we dealt with were also helpful and professional throughout.

5.00 /5

Excellent service. Kept me fully updated throughout our sale. Very friendly and knowledgeable. Quick and efficient staff that genuinely care. 5*

5.00 /5

Dominic, Joanna, Hayleigh and the sales team at Butler's are the best I have worked with during the process of selling my property in SM2 this year. Knowledgeable, smart, friendly, clear and straight communicators, I would HIGHLY recommend them and definitely use them in the future. Excellent service. Thanks Butler's!

5.00 /5
10.07.2024
Highly Recommend This Fantastic Agency

Outstanding service from a fantastic, friendly, communicative and knowledgeable team. The best sales experience I've had to date. How estate agency should be. Highly recommend.

5.00 /5

If you want to be treated with respect and you want proactivity and honest responses then Butlers and all the staff will deliver this in abundance. We experienced an incredibly long, drawn out sale of a property due to the inefficiency and complete lack of competence of a number of solicitors and managing agents involved in our transaction. Throughout the whole process Dominic, Joanna and Hayley, without fail, did more to keep us informed than any of the other parties. Butlers truly are the ‘thoughtful’ agents they say they are. Lovely people who genuinely care and know the true meaning of excellent customer service. I wouldn’t use anyone else.

5.00 /5

Honestly can’t recommend Butlers enough, Dom and the team are fantastic! From the moment Dom first come round, we knew he was the right person to trust in selling our property. We were sold on his vision, his values and felt his approachable and friendly style was refreshing in the estate agent industry when compared to others we’d encountered. Needless to say, with Dom’s hands on approach and his helpful and hardworking team – we sold our property and we couldn’t praise Butlers enough. Would highly recommend them to friends and family and we’ll definitely use them again.

5.00 /5

Butlers have been incredible. We came to them for advice after going through a round of trying to sell our flat which fell through due to circumstances we could not control. We were down on our luck and Dom visited us and laid out our options in a clear and matter of fact way but also gave us hope. Where it took us a year to get an offer on our flat through a previous estate agent, Butlers managed to get us an offer in a month. Thanks to the entire team - Dom, Hannah and Joanna but special mention to Hayleigh who drove our sale through to the end. The thing that Butlers do so well is their level of communication. Every team member knew exactly who I was when I called the office. Hayleigh was on it when it came to chasing all aspects of the sale, whether that be speaking to us, the buyer or the solicitors. On top of this, she was incredibly kind and empathetic of our situation and made the whole process entirely painless. She was easy to get in touch with by email and phone and really reactive when things came up that needed to be sorted. Butlers also have an online portal where you can see when your viewings are and what the feedback is. You can also track where everyone is in the sales process which is incredibly helpful as selling can be so stressful. The transparency that Butlers provide is incredibly helpful. I would recommend Butlers to anyone who is looking to buy or sell. Not only is their communication second to none, they are also empathetic and compassionate but most of all, they have a positive mindset. The comparison to other experiences we have had with other estate agents is off the charts. Thanks to everyone at Butlers for shepherding us through to the next phase of our life!

5.00 /5

Dom, Hayleigh and the team were just brilliant. Very professional from first contact to completion! Hayleigh helped overcome a good few obstacles and made the whole process so much easier/stress free. I can highly recommend Butler's as they were exceptional!

5.00 /5

I can’t thank enough Butlers for their amazing work. They are just amazing from beginning to the end. Buying a property is super stressful, but their whole team made the process a lot smoother. And I want say a special thanks to Hayleigh, honestly the most sweet and helpful person I ever met, doesn’t matter what was the issue or question she would always be on it, she always made sure we would get all the answers, so we could know what was happening throughout the entire process. I have been in this process before, and I always had to chase people to get some answers and was not smooth at all. I definitely recommend everyone, if you want to have an amazing experience buying/selling this is the right agency for you

5.00 /5

I have had an amazing experience with Hayleigh ! Hayleigh responded so quickly to every enquiry I had and kept me in the loop at all times! She’s such a lovely person also! Hayleigh has made my first time buying experience stress free! Hayleigh was also super honest about everything to do with the property and was really patient with me when I was deciding between two properties. The thing that made my experience so good was likely the communication being so easy with Hayleigh! If you go with butlers and can request someone definitely ask for Hayleigh!

Contact details
Sales Phone:

0203 9170 160

Lettings Phone:

0203 9170 160

Lettings Email:

hello@butlershomes.co.uk

Opening hours

Unknown

Address

18 Sutton Plaza, Sutton, SM1 4FS, UK, SM1

Butler’s was founded in 2020 with a simple vision, to make sure that the lives and well-being of our customers was made better through great service, that made the process of moving home seamless and enjoyable. After all, changing where you live can be one of the most exciting and important events in someone’s life, that should be a pleasurable experience - and certainly not one to dread! Where we start is through honesty and transparency. We believe that this approach to estate agency achieves the best outcome for all, but can only be realised with a team that have the same ethics and principles, something that you will find through all of your interactions with us, that we back up in our six promises to you. Some call it the way service used to be. Because we don’t try to take on every home going, we’re able to focus on each client a bit more, taking the time to listen to your needs and aspirations whether renting or selling – and then provide the sort of service we’d want ourselves. So we hope that we can help you move in and around Sutton, we’d really like to.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
rightmove
Zoopla
Primelocation

No marketing information available

No awards information available

No marketing information available

No awards information available