Impossible to receive a response other than automated emails, can't even leave a voicemail. Went to the office and the lady told us she was heading out so we would have to come back without even so much as a 'hello'. Explained that we had tried contacting several times so she finally took our details with a promise to contact the following Monday. Didn't hear back again so visited later that week to ask if there was an update. While she was apologetic, she didn't remember where she had noted our contact information and wrote it down again saying there were a lot of interest in the property. We were told they would get in touch with everyone for viewings once the current tenants move out but haven't heard anything in 2 weeks. They should at least send an email to say the property has been let out but it's just radio silence. We understand demand is high and it's busy, but we've never experienced such poor service from any other estate agency. Will not be considering any properties advertised by this company as it's pointless. ***Edit: Their response to the review is unhelpful. We contacted them through every channel possible, including their forms. They talk about increased demand and coping with the influx, but haven't found this issue with other estate agents.***